Delivery / Terms & Conditions
Delivery
Your order will be sent to you in our advised time frame of 7-14 days. This allows our seamstresses time to make any alterations to the trousers as necessary. Should you require trousers urgently, then please do call us on 01242 285999 and we will do all that we can to help. Please allow 7-21 days for European orders and 7-28 days for International orders.
Delivery Charges
Mainland UK 3-5 days- Order Value £0-£10.99 £2.99
- Order Value £11.00 plus £4.99
Recorded delivery plus £1.00
Europe 4-7 days- Order value £0.00-£10.99 £6.99
- Order Value £11.00-£19.99 £9.99
- Order Value £20.00-£39.99 £14.99
- Order Value £35.00 + £24.99
Airmail signed for service + £5.00 to above.
Rest of the World 7-28 days- Order value £0.00-£10.99 £8.99
- Order Value £11.00-£19.99 £11.99
- Order Value £20.00-£34.99 £16.99
- Order Value £35.00 + £26.99
Airmail signed for service + £5.00 to above.
Payment
We accept all major credit and debit cards apart from American Express (Amex). Payments are processed by Secure Trading through their encrypted payment gateway.
Cards we accept, (MasterCard / Mastercard Debit/ Visa / Visa Delta / Visa Electron / JCB / Solo / Maestro).
The goods will not be delivered until the customer's funds that have been paid to Sturdy Kids and have cleared in full.
Ordering from Sturdy Kids
A) Once you have placed your order online you will receive an email by confirmation. The 'confirmation' stage sets out the final details of your order. Please note that this e-mail is not an order confirmation or order acceptance from Sturdy Kids.
B) Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.
C) While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Alterations
All of our clothes where possible are offered in standard and non standard leg lengths. Should you decide to buy goods of a non standard length to suit your child, then please note that unless faulty these goods are non returnable as they have been made to your own specific sizing requests. There can be no exceptions to this rule. We advise that all of our customers measure very carefully before ordering non standard leg lengths. Altered items returned to us, clearly advertised as non returnable, will be returned back to the customer at their own expense. Delivery timescales for alterations is 7-14 days, however if you need them urgently, please call us on 01242 285999 to discuss this.
Order Notes
Please note that all transactions will be carried out in pounds sterling (UK). Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers. Sturdy Kids monitor prices on a daily basis.
Exchanges
Should your items not be suitable and you wish to return them for a larger size we are happy to do this. As we advise our customers to measure carefully before ordering, goods that do not fit should be returned at the customers expense unless faulty. You will be charged delivery for the replacement/exchange items at our standard rate of £4.99 plus any additional payment required for more expensive items. If you select a cheaper item, then the balance will be refunded to your original payment card.
Credit Card Security
At this stage, you will be passed on to a Secure Order Processing page, your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.
Privacy Policy
We collect only the basic personal details required to process your order. We will not release your name, address, email address or any other information about our customers to any outside party. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals.
Your information provided to us during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. This server encrypts information while it is being transmitted across the Internet so that unauthorised people cannot read it.
Shortfalls
We need to be notified within 48 hours of your receipt of the parcel with regard to any shortfall in your order. This must be put into writing (email is acceptable) and we will email you back within 24 hours. Shortfalls notified after 48 hours or receipt cannot be rectified.
Returns Policy & Guarantee
We guarantee your satisfaction. All of our products come with a no fuss guarantee.
Under no circumstances will we accept returns that smell of smoke, have been used, are marked in any way or have pet hairs on them. All goods must be returned in the condition they were delivered with any sealed packaging intact. Items which are not covered under our Faulty Goods Policy are returned at your own cost and you must obtain proof of posting. We recommend using a Recorded or Special Delivery service to ensure that the cost of the goods you are returning is covered in the event of postal loss or damages in transit. You will be refunded in full of all money paid for the returned item within 30 days.
In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at anytime within 7 days of receiving your goods. The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which the you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 7 days of receiving your parcel.
More info about the EU Distance Selling Directive can be found at: http://www.hmso.gov.uk/si/si2000/20002334.htm
Problems with Deliveries
Lost ParcelsAll our parcels are clearly labeled with a delivery and return address label. Unless you have chosen one of our signed for services(4) we cannot track your parcel. If your parcel is undelivered within the period stated in our delivery information from the date of your order, you should first contact your local sorting office to see if they are holding it.
If your parcel has still not arrived or been returned to us within 14 working days of dispatch (28 working days for international orders), we can either redispatch the item(s) or issue a credit note(2) to the full value of your order. We must receive notification from you in writing within 14 days of your order that your parcel has not arrived. Claims made after this time cannot be upheld.
We can only issue a refund for a lost item if it is returned to us (please also see our policy on returned parcels below).
Goods Damaged in TransitIf your parcel is damaged in transit we will replace the item free of charge. We will require proof of the damage and a written statement so that we can proceed with a compensation claim.
Returned Parcels Insufficient address details:Parcels which cannot be delivered due to incorrect or insufficient address details(6) provided on your order and are returned to us incur a £5 handling charge. You will also be eligible for the cost of us resending the parcel(3). Parcels will only be resent once the charges have been met. Failure to comply with these charges will result in the order being cancelled and items refunded minus the original postage and packaging charge and the £5 handling charge.
Uncollected Parcels:Royal Mail and Business Post will leave a note if you are not there to receive the parcel. It is your responsibility to call either company to arrange a redelivery or collect the parcel. Parcels returned to us marked as 'Not called for' will incur a £5 handling charge. You will also be eligible for the cost of us resending the parcel(3). Parcels will only be resent once these charges have been met. Failure to comply with these charges will result in the order being cancelled and refunded minus the original postage and packaging charge and the £5 handling charge.
- The exchange item(s) cannot exceed the cost of the returned item
- Credit notes are valid for 6 months from the date of issue. You will not be eligible for change in cash should you not use the whole credit note. Change will be issued as a new credit note.
- Charged at our standard rate of £3.95 for UK customers. International customers please call us for a quote.
- Royal Mail First Class Signed For or Express Delivery service (UK customers) or Airmail Signed For (International Customers)
- We cannot make a claim until 15 days have passed since the sending of the parcel(6) Parcels marked as 'Addressee gone away', 'Not known at this address'; 'Insufficient/incomplete address' are counted under this classification
Should you need to refuse a parcel for any reason, please contact us in advance to obtain authorisation. Business Post parcels refused, will be charged to us at cost of £20.00. If prior authorisation has not been given, this charge will be deducted from the cost of the retuned items.
We will not be held responsible for pricing errors due to software mal-functions, or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, Sturdy Kids reserves the right to decline orders for bulk or high value purchases.
Contacting us
Please contact us at the details below:
Postal Address:- Sturdy Kids
- Unit 1A AVM Business Centre
- Lansdown Industrial Estate
- Gloucester Road
- Cheltenham
- Gloucester GL51 8PL
Unlawful or Prohibited Use
You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm Sturdy Kids or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.
Web Site Terms of Use
All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change with out notice. Sturdy Kids owns the copyright in all materials on this site.
Copyright
All contents and information on this site including without limitation text, graphic and images, is the property of Sturdy Kids or the property of their respective owners and is protected by United Kingdom copyright laws.
Tradmarks
All trademarks that appear on this site are the property of their respective owners