Delivery

UK Delivery is normally 3-5 working days. If you require something urgently, we can offer a next-day delivery if the item is unaltered and available from stock.  Mainland UK cost for this is approx £10.00.  Should you require this service, please call us on 01242 580062 to discuss with our friendly team. Non UK Orders: Please allow 7-14 working Days for European & International orders.

Delivery Charges

Mainland UK 3-7 working days. 

• Order Value £0.00-£20.00 = From £2.99
• Order Value £20.01-£74.99 = From £3.99
• Order Value £75.00 plus = FREE (UK only)
• Free Collection from our shop in Cheltenham (GL Postcode's only) Please await an email with instructions.

Services:

Royal Mail 48 Standard 5-7 working days
Royal Mail 48 Recorded 5-7 working days
Royal Mail 24 Standard 3-5 working days
Royal Mail 24 Recorded 3-5 working days

Directions
Sturdy Kids Ltd, Unit V1 Kingsville Road, Kingsditch Trade Park, Cheltenham GL51 9LX, Mon-Thu 9-5.

Payment

We accept all major credit and debit cards apart from American Express (Amex). Payments are processed by Secure Trading through their encrypted payment gateway.

Cards we accept, (MasterCard / Mastercard Debit/ Visa / Visa Delta / Visa Electron / JCB / Solo / Maestro).

The goods will not be delivered until the customer's funds that have been paid to Universal Uniform Ltd T/A The School Wear Company Cheltenham and have cleared in full.

Ordering from Sturdy Kids

A) Once you have placed your order online you will receive an email by confirmation. The 'confirmation' stage sets out the final details of your order. Please note that this e-mail is not an order confirmation or order acceptance from The School Wear Company Cheltenham.
B) Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.
C) While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Alterations

All of our clothes where possible are offered in standard and non standard leg lengths. Should you decide to buy goods of a non standard length to suit your child, then please note that unless faulty these goods are non returnable as they have been made to your own specific sizing requests. There can be no exceptions to this rule. We advise that all of our customers measure very carefully before ordering non standard leg lengths. Altered items returned to us, clearly advertised as non returnable, will be returned back to the customer at their own expense. Delivery timescales for alterations is 7-14 days, however if you need them urgently, please call us on 01242 285999 to discuss this.

Order Notes & Pricing

Please note that all transactions will be carried out in pounds sterling (UK). Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers. The School Wear Company Cheltenham monitor prices on a daily basis.

Incorrect pricing.  Despite our efforts, a small number of the products in our catalogue could be mispriced or their weight wrongly recorded. Rest assured, however, that we verify prices and weights as part of our dispatch procedures. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price or the shipping cost is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch and/or additional payment, or cancel your order and notify you of such cancellation. We reserve the right to cancel and order and refund it in full where full and correct payment is not received.

Exchanges

We don't currently offer exchanges.

Credit Card Security

At this stage, you will be passed on to a Secure Order Processing page, your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.

Privacy Policy

We collect only the basic personal details required to process your order. We will not release your name, address, email address or any other information about our customers to any outside party. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals.

Your information provided to us during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. This server encrypts information while it is being transmitted across the Internet so that unauthorised people cannot read it.

Shortfalls & Faults

We need to be notified within 48 hours of your receipt of the parcel with regard to any shortfall in or fault with your order. This must be put into writing (email is acceptable) and we will email you back within 24 hours. Shortfalls and faults notified after 48 hours of receipt cannot be rectified.

Sturdy Kids Returns Policy

At Sturdy Kids, we always want you to be completely happy with your order. If something is not quite right, you can return it easily. Our goal is to make the process as simple and reassuring as possible for you.

How to Return Your Order

You can return your items within 21 days of delivery as long as they are in the same condition that you received them, clean, unworn, and with all tags and packaging still intact where possible.

Please include a completed returns form with your parcel so we can process your refund quickly. Download one here.

Here's a quick video to help you with your return.

Please return your parcel to:

Sturdy Kids Ltd
Unit V1 Kingsville Road
Kingsditch Trade Park
Cheltenham
Glos
GL51 9LX

Make sure your package includes your name, address, and phone number so we can identify your order quickly and avoid any delays.

Condition of Returned Goods

We can only accept returns that are in perfect condition. Items that have been worn, washed, marked, smell of smoke, or have pet hair on them cannot be refunded or exchanged. Thank you for understanding. We are a small, family-run team and it means a lot to us to keep every item in top condition for our customers.

Posting Your Return

When sending your parcel, we recommend you request a Free Proof of Postage from your post office. It is also wise to use a delivery method that includes insurance in case your parcel is lost in transit.

Please note that delivery and return postage costs are not refundable unless your item is faulty or not what you ordered. This does not affect your statutory rights.

Refunds and Processing Time

Once we receive your return, we will process it as quickly as possible. Please allow up to 14 days for this to happen. Refunds will be issued within 30 days for the cost of the goods, excluding delivery charges unless your entire order was faulty or incorrect.

 Cancelling Your Order

Under the EU Distance Selling Directive, you are entitled to cancel your order within seven working days of receiving your goods. If you wish to cancel, please contact us first, then return your unopened items within seven days of receiving your parcel. Refunds are processed within 30 working days of receiving your returned goods.

Unless your item is faulty, the cost of returning unwanted items is your responsibility. For faulty or incorrect items, we will cover the postage cost up to our standard delivery rate.

You can find more information about the EU Distance Selling Directive here:
http://www.hmso.gov.uk/si/si2000/20002334.htm

Lost Parcels

All our parcels are clearly labeled with a delivery and return address label. Unless you have chosen one of our signed for services(4) we cannot track your parcel. If your parcel is undelivered within the period stated in our delivery information from the date of your order, you should first contact your local sorting office to see if they are holding it.

If your parcel has still not arrived or been returned to us within 14 working days of dispatch (28 working days for international orders), we can either redispatch the item(s) or issue a credit note(2) to the full value of your order. We must receive notification from you in writing within 14 days of your order that your parcel has not arrived. Claims made after this time cannot be upheld.

We can only issue a refund for a lost item if it is returned to us (please also see our policy on returned parcels below).

Goods Damaged in Transit

If your parcel is damaged in transit we will replace the item free of charge. We will require proof of the damage and a written statement so that we can proceed with a compensation claim.

Returned Parcels Insufficient address details:

Parcels which cannot be delivered due to incorrect or insufficient address details that are returned to us, incur a £5 handling charge. You will also be eligible for the cost of us resending the parcel. Parcels will only be resent once the charges have been met. Failure to comply with these charges will result in the order being cancelled and items refunded minus the original postage and packaging charge and the £5 handling charge.

Uncollected Parcels:

Royal Mail and Business Post will leave a note if you are not there to receive the parcel. It is your responsibility to call either company to arrange a redelivery or collect the parcel. Parcels returned to us marked as 'Not called for' will incur a £5 handling charge. You will also be eligible for the cost of us resending the parcel(3). Parcels will only be resent once these charges have been met. Failure to comply with these charges will result in the order being cancelled and refunded minus the original postage and packaging charge and the £5 handling charge.

Refused Parcels

Should you need to refuse a parcel for any reason, please contact us in advance to obtain authorisation. If prior authorisation has not been given, this charge will be deducted from the cost of the retuned items.

We will not be held responsible for pricing errors due to software mal-functions, or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, Sturdy Kids reserves the right to decline orders for bulk or high value purchases.

Contacting us

Please contact us at the details below:

Postal Address:

Sturdy Kids Ltd
Unit V1 Kingsville Road
Kingsditch Trade Park
Cheltenham
Glos
GL51 9LX

Phone: 01242 285999  

Email: info@sturdykids.co.uk

Unlawful or Prohibited Use

You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm The School Wear Company Cheltenham or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

Web Site Terms of Use

All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change with out notice. Sturdy Kids owns the copyright in all materials on this site.

Copyright

All contents and information on this site including without limitation text, graphic and images, is the property of Sturdy Kids or the property of their respective owners and is protected by United Kingdom copyright laws.

Trademarks

All trademarks that appear on this site are the property of their respective owners